# xootr customer service for teh win!

I have a xootr mg. It’s a love-hate relationship; it’s a great ride, but it breaks in one way or another fairly frequently.

On the latest break, two screws wiggled loose and got lost. The scooter still rides but the handlebar clamp is loose and probably won’t stay on forever in this state. I sent xootr service the following email:

 To: service@xootr.com Subject: need little screws for handlebar clamp

 Hi, My xootr has lost the screws that live inside the handlebar clamp. I don't need or want to change the entire clamp, but I need the two screws that go in the front. I've attached a picture to describe what I'm talking about. Can I buy just those from you? 

Thanks, XXXX 

What sort of response would you expect from your favorite merchant? I was thinking of one of two things: either “please buy an entire new handlebar clamp kit” (\$20 plus shipping, IIRC), or “okay, that’ll be x dollars”. The actual response follows:

 Subject: RE: need little screws for handlebar clamp

 Hi XXXX. Let me have your address and I will send some immediately. Best, 

Steve 

Radical. I like small companies, and I like companies that respect their customers. Yay Xootr.