On the latest break, two screws wiggled loose and got lost. The scooter still rides but the handlebar clamp is loose and probably won't stay on forever in this state. I sent xootr service the following email:
Subject: need little screws for handlebar clamp
My xootr has lost the screws that live inside the handlebar clamp. I
don't need or want to change the entire clamp, but I need the two
screws that go in the front. I've attached a picture to describe what
I'm talking about. Can I buy just those from you?
What sort of response would you expect from your favorite merchant? I was thinking of one of two things: either "please buy an entire new handlebar clamp kit" ($20 plus shipping, IIRC), or "okay, that'll be x dollars". The actual response follows:
Subject: RE: need little screws for handlebar clamp
Let me have your address and I will send some immediately.
Radical. I like small companies, and I like companies that respect their customers. Yay Xootr.